Customer Support Executive (Trade Care Hotline)
Location: Ha Noi
Published date: 2017-12-05 10:14:13
What We Can Offer
Year- end bonus based on the Performance Rating
Bao Viet Health Care Package
12days Annual Leave
Handling cases escalated by front line: back-end team of retailer hotline; distributors; sale supervisors.
Supporting sale channels to handle any matter occur which impact on sale transactions.
Detection and prevention of fraudulent come from outlets which affect company policies and ownership of customers.
Following up with cross function units to handle complaints/enquiries of outlet escalated by frontline.
Managing/supervising accounts of frontline to access the CS applications/systems
Auditing adjustment request raised by CC helpdesk and following up with FN until done.
Being involved in training to deliver a high standard of customer service.
UAT new CS applications
Other works as assigned by Supervisors.
Qualifications & Experience
- Bachelor Degree
Knowledge and Skills
- Good communication and computer skills
- At least 2 years experience in Customer Service
- English: intermediate level